Refund Policy

We strive to provide the best products/services and customer experience.

However, if you are not entirely satisfied with your purchase, we're here to help.

Returns

Eligibility for Returns:

ou have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You must provide a receipt or proof of purchase.

Non-returnable Items:

Products with customizations, such as those featuring customer logos or personalized designs.
Gift cards
Downloadable software products
Some health and personal care items

Refunds

Process for Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain number of days, depending on your card issuer's policies.

Partial Refunds:

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Late or Missing Refunds

Process for Addressing Issues:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@designsign.lt

Exchanges

Eligibility for Exchanges:

Shipping

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions:

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Products

Non-returnable Custom Products:

Any products that have been customized, including those featuring customer logos, personalized designs, or any other alterations specific to the customer’s request, are non-returnable and non-refundable.