FAQ
We strive to provide the best products/services and customer experience.
However, if you are not entirely satisfied with your purchase, we're here to help.
What is Design Sign?
Design Sign provides comprehensive corporate styling services, including logo design, branded merchandise, web banners, and business cards to enhance your business's visual identity.
What services do you offer?
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Layout and Printing of Advertising Material: This service involves designing and arranging content for various advertising materials such as business cards, flyers, and catalogs, ensuring they are visually appealing and effectively convey the intended message before printing.
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Brand Style Product Selection and Printing: This service entails selecting and customizing products that align with a brand's identity and values. It involves choosing items that reflect the brand's style, and then printing its logo or other branding elements on these products for promotional purposes.
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Creating a Corporate Style: This service involves developing a cohesive visual identity for a company, encompassing elements such as logo design, color palette, typography, and imagery. It ensures consistency across all brand materials, reinforcing the brand's identity and creating a professional image.
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Website Advertising Banner Creation: This service involves designing captivating advertising banners specifically for websites. These banners are crafted to grab the attention of website visitors and effectively convey the brand's message or promotions. By creating visually appealing banners, this service aims to enhance brand visibility and drive traffic to the website, ultimately contributing to increased conversions and engagement online.
How can I contact customer support?
You can reach our customer support team via email at info@designsign.lt , by phone at +37069478715, or through our contact form on the website.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers.
How do I place an order?
Browse our services and products, select the ones you need, add them to your cart, and proceed to checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.
What are the shipping options and costs?
We offer standard and express shipping options. Shipping costs vary depending on the destination and the shipping method chosen. You can see the shipping costs during the checkout process.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order. Provide your order number and details of the issue, and we will assist you with a replacement or refund.
What is your return policy?
We accept returns within 30 days of purchase for items that are in their original condition. Customized products like logos and business cards are not eligible for return unless there is a defect.
How do I initiate a return?
To initiate a return, contact our customer support team with your order number and reason for return. We will provide instructions on how to return your item.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund. Refunds typically take 5-7 business days to appear on your original payment method.
How do I use the logo design service?
Contact us. We will advise you free of charge and find the best solution.
What should I do if I encounter an error?
If you encounter an error, first try refreshing the page or restarting the application. If the issue persists, contact our technical support team with a detailed description of the problem.
Where can I find your Refund policy
How do you protect my privacy?